Edukasi Pemanfaatan Layanan BPJS Kesehatan pada Peserta BPJS di Klinik Pratama Arinda Medika

Lina Contesa; Rama Agustina

doi:10.62383/kolaborasi.v4i2.993

Authors

Lina Contesa Sekolah Tinggi Ilmu Kesehatan Bina Husada Palembang
Rama Agustina Sekolah Tinggi Ilmu Kesehatan Bina Husada Palembang

DOI:

https://doi.org/10.62383/kolaborasi.v4i2.993

Keywords:

BPJS Health, BPJS Participants, Health Literacy, Primary Healthcare Services, Community Service

Abstract

Limited understanding among BPJS Health participants regarding their rights and obligations, service procedures, and the tiered referral system may lead to suboptimal utilization of healthcare services. This condition may result in misunderstandings in service use and affect the effectiveness of healthcare delivery. This community service program aimed to improve participants’ knowledge regarding the utilization of BPJS Health services at Arinda Medika Primary Clinic. The methods included pretest administration, health education sessions, interactive discussions, question-and-answer sessions, leaflet distribution, and posttest evaluation. The educational materials covered participants’ rights and obligations, service procedures at primary healthcare facilities, the tiered referral system, and the types of services covered by BPJS Health. The results demonstrated an improvement in participants’ knowledge after the educational intervention. Participants also showed a better understanding of healthcare service procedures and how to access healthcare services in accordance with existing regulations. Education on the utilization of BPJS Health services has the potential to become an effective promotive strategy to improve health literacy and optimize the use of primary healthcare services.

Downloads

Download data is not yet available.

References

Agustina, R., Dartanto, T., Sitompul, R., Susiloretni, K. A., Suparmi, Achadi, E. L., Taher, A., Wirawan, F., Sungkar, S., Sudarmono, P., Shankar, A. H., Thabrany, H., & Khusun, H. (2019). Universal health coverage in Indonesia: Concept, progress, and challenges. The Lancet, 393(10166), 75–102. https://doi.org/10.1016/S0140-6736(18)31647-7

Batterham, R. W., Beauchamp, A., Osborne, R. H., & Elsworth, G. R. (2016). Health literacy: Applying current concepts to improve health services and reduce health inequalities. Public Health, 132, 3–12. https://doi.org/10.1016/j.puhe.2015.07.001

Berkman, N. D., Sheridan, S. L., Donahue, K. E., Halpern, D. J., & Crotty, K. (2011). Low health literacy and health outcomes: An updated systematic review. Annals of Internal Medicine, 155(2), 97–107. https://doi.org/10.7326/0003-4819-155-2-201107190-00005

BPJS Kesehatan. (2023). Laporan pengelolaan program dan laporan keuangan BPJS Kesehatan tahun 2023. BPJS Kesehatan.

Kementerian Kesehatan Republik Indonesia. (2023). Profil kesehatan Indonesia 2023. Kementerian Kesehatan Republik Indonesia.

Kickbusch, I., Pelikan, J. M., Apfel, F., & Tsouros, A. D. (2013). Health literacy: The solid facts. World Health Organization Regional Office for Europe.

Kringos, D. S., Boerma, W. G. W., Hutchinson, A., & Saltman, R. B. (2015). Building primary care in a changing Europe. European Observatory on Health Systems and Policies.

Mackert, M., Champlin, S. E., Pasch, K. E., & Weiss, B. D. (2015). Understanding health literacy measurement through eye tracking. Journal of Health Communication, 20(2), 185–191. https://doi.org/10.1080/10810730.2014.927034

Nutbeam, D. (2008). The evolving concept of health literacy. Social Science & Medicine, 67(12), 2072–2078. https://doi.org/10.1016/j.socscimed.2008.09.050

O'Donnell, M., et al. (2014). Improving health literacy and patient engagement through communication interventions. Patient Education and Counseling, 95(2), 170–176.

Paasche-Orlow, M. K., & Wolf, M. S. (2007). The causal pathways linking health literacy to health outcomes. American Journal of Health Behavior, 31(Suppl. 1), S19–S26. https://doi.org/10.5993/AJHB.31.s1.4

Referensi tambahan

Sørensen, K., Van den Broucke, S., Fullam, J., Doyle, G., Pelikan, J., Slonska, Z., & Brand, H. (2012). Health literacy and public health: A systematic review and integration of definitions and models. BMC Public Health, 12, 80. https://doi.org/10.1186/1471-2458-12-80

Starfield, B., Shi, L., & Macinko, J. (2005). Contribution of primary care to health systems and health. The Milbank Quarterly, 83(3), 457–502. https://doi.org/10.1111/j.1468-0009.2005.00409.x

Van den Broucke, S. (2020). Why health promotion matters to the COVID-19 pandemic, and vice versa. Health Promotion International, 35(2), 181–186. https://doi.org/10.1093/heapro/daaa042

World Health Organization. (2017). Communicating for health: A global perspective. World Health Organization.

World Health Organization. (2021). Health promotion glossary of terms 2021. World Health Organization.